I was in the bathroom, quietly washing my hands and face, and taking a few sips of water when one of their employees grabbed me by the scruff of my collar, ruthlessly dragged me out of the bathroom and threw me down 2 flights of stairs. I didn't attempt to resist the force of this attack because I wanted witnesses / other customers to see how this employee was treating me, and I knew that if I reacted, it would go against my case. This employee therefore concluded that I couldn’t stand up and that I was drunk when in fact my body just shut down out of complete shock. When I enquired both of the gentlemen bouncers outside the front entrance for his name, both of them refused to help me, one of them mockingly calling me "James Bond". I pleaded with them several times to speak with the manager, and was assured that the manager would be present as soon as possible. When the manager did not arrive, I walked back inside in an attempt to find an alternative member of staff. I was dragged off the stairs and thrust to the floor. Again, I didn't resist the attack too afraid to react in case they would hurt me. The manager did come out yet I was not made aware that he was the manager.
It happened quickly, without warning, and I was in shock, not wanting to react because I knew that would make the situation worse. To them, I had appeared visibly weak and for that reason I was stigmatised and targeted.
When I reported this to the club via email and phone, the marketing manager was understandably very helpful, assured me that it's not the way that the night club expect their customers to be treated and followed up the case. However, the general manager was unsympathetic and not only misrepresented the details but put their company interests above the customer's, and was therefore unable to resolve my complaint.
The experience I had at the hands of their staff was nothing less than physical assault, bullying and criminalisation, an attack completely devoid of warning or justification.
If you wish to pay money to enter a hostile, night club environment, complete with aggressive and cavalier staff who make you feel uncomfortable and treat you like a criminal, who repay you through violent attacks and verbal rudeness, and who deny you the right to seek on-the-night justification from the management, then this is the place for you.
Visited in May 2015